The Telecommunications Consumer Protections (TCP) Code came into effect from September 1. The first of its really helpful features for consumers won’t kick in until late October, but its mere existence means one provider has already been ordered to comply with the code: Telstra.
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The Australian Communications and Media Authority (ACMA) today announced that it had ordered Telstra to comply with the provisions in the code relating to customer privacy. That relates to Telstra’s infamous leakage of customer information onto the internet in 2011, when details for as many as 734,000 customers were readily accessible online. (ACMA had already found that Telstra had breached the previous version of the code.)
Telstra hadn’t waited for an order to fix the problem, and the issuing of the directive is more a case of ticking administrative boxes than changing anything substantial. I suspect it will be some time before we see a major fine imposed as a result of the code.
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