All domestic flights on Tiger Airways have been grounded until at least July 9 after the Civil Aviation Safety Authority (CASA) cited repeated concerns over its ability to obey safety regulations. Affected passengers are being offered refunds or flight credits — to be honest, I can’t imagine too many passengers choosing to take the credit option.
Tiger has long “enjoyed” a somewhat iffy reputation amongst local passengers, with the worst timeliness record of the major local carriers and frequent stories about luggage issues. It only got around to adding online complaint forms in May this year.
I’ve only ever flown Tiger once and managed to do so without drama, but I suspect that even if Tiger manages to convince CASA it can play by the rules, it will have an uphill battle convincing people to use its services again. What do you think?