Who Is Australia’s Best ISP?

For work and for play, an Internet connection is just about as essential these days as electricity or water, and that means that choosing the right Internet service provider (ISP) is vital. And that's why one of the categories in our 2010 Best Of The Year Awards is for ISPs.

Picture by Eko

A great ISP has to perform well in several categories: good-value plans that don't cost a fortune for a measly amount of data; useful extras such as unmetered content (iView FTW!) and gaming servers; and responsive customer service if things do go wrong. Which provider ticks all those boxes for you?

Share your ideas for possible nominees in the comments below (or head to our original awards post).


Comments

    Not Optus - no unmetered content, no game servers or Steam mirrors, metered uploads.

      Netspace, ADSL 2+ with 200g downloads + phone for $49.95

    TPG! great value for money :D

    iiNet would have to be a contender

      Agreed... Awesome speed & never had a problem in well over 3.5 years...

        I've found iiNet terrible, constant dropping out, forever running slow

      totally agreed. started with iiNet about 15 years ago on Dial-up. they were great then and they are great today.

      customer service has been second to none. (although havent used the CS in recent years)

      I have iiNet and i would have to say its the shittest internet in the world. 1.3mbps max dl and 0.20 up 100gb data a phone line that is unused for $150 a month, like seriously? Im a gamer and if im on my ps3 and someone is on facebook or anything while im on it i get a 1 bar connection and thats seriously laggy, but i would suggest not to go with iiNet.

        I am having that problem so I'm looking at other internet providers haha

      Hell no. I'm leaving iinet after three years of dreadful "service", constant drop outs, etc.

    I've been happy with iiNet. Apparently not the cheapest but I've always got good speed, reliability and good support.

      I signed up with iinet with the same thoughts in mind except paying the extra certainly didn't get me anything in terms of a reliable service. I'm changing now.

    TPG for Value. iiNet for being a good isp overall.

    I think it is going to come down to tpg, iinet and internode. all three have their weakness but I believe they are the best going as of now.

    iiNet for sure. Have been with them since they took over my account from Froggy back in the day of dial-up. Have only left them once for telstra cable but as soon as they got adsl2 up and running came crawling back and have learned my lesson not to leave them again.

    They protect their client's right to privacy much so as to actually fight for it in court when others ISP's put it in the too hard basket.
    And they constantly upgrade the plans data, and let you know.

      Hells yeah, we're still rocking our Froggy e-mail addresses over here too. Pretty much never had a problem with them at all.

    I vote for TPG.
    I'm using a 130 gb naked adsl2+ (70 on 60 off) for 60 bucks a month.

    Haven't had any problems at all for a while now, good speed, no dropouts, good data.

    overall a win I would say.

    Would prefer complete unlimited speeds that aren't shaped between times though.!

      Sultan, if you sign up a home phone with TPG you'll get unlimited downloads for (all up) $60 a month. If you don't make any phonecalls on the line it's effectively the same as naked but you get the beauty of unlimited downloads.

      I'm moving soon so can't sign up a new contract but definitely plan to do this soon!

      I pay $90 a month on iinet Naked, and get 400GB a month, plus about $10 extra for my IP phone :).

    I would say iinet would be up there. Good value for money, decent quota and freezone content, excellent customer service, and always a leader when it comes to bringing on new technology or passing on saving to customer.

    iinet would have to be the winner!

    I have been a customer for over 10 years now and i think i have had 3 to 4 problems in that entire time!

    And even when i have had issues the support has been sooooo good that i have reached a resolution quickly and painlessly...

    I am one of those customers that is happy to pay a premium for great service quality

    Internode actually listens to their customers and have great services and support, so they would have to be in the running.

    Been with TPG for 8 years now.. Never had an issue... great value, great speeds!

    Amnet is the winner in WA. No uploads, great customer service, great plans, off peak all weekend.

    In fact recently they up'd my quota by 50% without me asking, just because they had redone their plans.

    Beat that Hel$tra and Optus.

      I agree, amnet have been nothing but amazing for me, customer service is great, they keep increasing my download limit all the time, never have outages...

      We had a terrible experience with Amcom/Amnet. It took them forever to set up our service properly, they didn't bill us for the whole time we were with them (they were supposed to bill us monthly) and when we finally cancelled out of frustration, they had the gall to ask us for the service cost in one lump sum, despite being in breach of contract.

      Fortunately we're now with iinet; can't fault them at all.

      Telstra is alot better now, please move on from the early 00's

        Based on the 2 weeks it took me to fix a line fault, which in the end I managed to get done by iinet in less than 24 hours, I'd disagree with you: Telstra still blows. And un-metered ABV iView? Yes please.

    @Lifehacker: Can a differentiation please be made in between fixed and naked plans in the final analysis?

    I'm on a naked plan with Exetel and whilst some have had problems with customer service, on the rare occasions (maybe twice a year) where I've had to contact them, it's been adequate (with faults generally fixed either immediately or within 24hrs) - especially when you consider that I'm only paying $43/month for 10gb peak/unlimited offpeak.

      As we're discussing ISPs rather than individual plans, a fixed/naked distinction doesn't seem sensible.

    I'm agreeing with what most everyone else has said. Price-wise, I think TPG is one of the best, but they lack in customer service. iiNet when I was with them always provided great customer service, but they cost a little more than TPG.

    TPG
    iiNet
    Internode

    tpg is best value for money, 59.99 for unlimited great value for money, custom service i never talk to i use whirlpool
    they also update their plans like clockwork

    iinet is great alrounder as is internode which is expensive thou

    Two years ago I would have said Internode without a doubt but they seem to sliding from amazing back down towards the rest with the most noteworthy thing being the move to charge uploads.

    I am with TPG now as they could offer ADSL2+ at my regional location but every month now without fail I get shaped. I know my usage hasn't changed since I was with 'node. That said the shaping is not too drastic so they are definitely up there for consideration

    Internode. obviously. what other ISP is being innovative & continuously building on their international network. Its not so much about uptime (altho Internode has an awesome record on that too) its more the company is going to be around forever, whilst its pushing on Telstra to allow DSL2+ to ppl once trapped on ADSL. Wifi deployment (SA basically atm but still development).. argh, too much positive to write, fingers are giving up...

    I've been with internode a couple of years now and the couple of times I have had an issue (Ok, I changed my login password & forgot to update the modem. :P ) I've gotten on to somone in Adelaide & not fobbed off to an overseas call center. Also they don't count uploads on their extreme plans & have unmetered steam & iview which is quite excellent.

    I'll vote TPG as worst of the year. Some might argue they're dirt cheap and you get what you pay for... but with them you don't even get that.

      I am with TPG and I get 27 disconnects within 48 hours! Beat that! That is on average. Most days it is worst! Some days are better.

      TPG anyone?

        Definitely not TPG. We had no problems with them originally - Customer service was good, if you were patient and the connection was fine BUT NOW after a year the connection is shocking, it drops out all the time and I have to reset the modem constantly. Cheep but no good really.

    Internode all the way for me. Expensive, yes, but they have provided me with almost everything I've needed in a broadband service when no other ISP could come through for a lower price - stability, great customer service (when needed) and awesome features (and as soon as I move to one of the new SOHO Reach plans, I'll have everything I've ever wanted - a static IP and unlimited uploads). The only thing I can complain about is speed, but since Telstra refuses to lend out high-speed equipment for my exchange to anybody, I know it's not their fault.

    Internode gets my vote, been with them for about 2 years, not a single glitch.
    iiNet also, very good service.
    Optus, Telstra, TPG I would not recommend them to my biggest enemy.

    Cheers,
    Ivan

    My votes on Internode. Fantastic customer service and I have to say probably the best offered of unmetered content. iview which is now the only telvision i watch if you can even call it watching tv anymore. as far as i know the countries only unmetered steam server, definately ftw! and some great game servers. their pricing is generally a tad higher but are still excellent and i'm extremely happy with all the recent updates to their plans.

    Voting for Internode. Good plans and support.

      Thanks everyone for the suggestions and comments, and keep them coming. Just noting again that the actual voting won't be for a coupe of weeks -- we're pulling in nominations here.

    Internode, 3 years and still happy!

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