Comments on: HP Forced To Fix Australian Cashback Process

By: scamed

scamed — Mon, 26 Oct 2009 14:39:17 +0000

HP are horrible:
after claiming cash back of $280 and being told it has approved and having 3 months before the offer ended i thought my money was on its way.
after months i contacted hp and asked them why i hadn’t received my payment. they then sent email back saying the form wasn’t complete what BS. asked for all my details and proof of purchase and were going to rectify the problem. i sent all info needed was addressed rudely sent generic emails after answering all there questions and had no reply clearly they hadn’t followed it up. still a year later no money! i contacted HP promotions and a direct email address of a HP staff member i was told is aware that ACCC will handle the situation etc. they apparently have no history of my claim or the email correspondence.
they try to create the illusion your going to receive the money they owe you. then once it has left the forefront of your mind by reassuring you they will follow it up they don’t and just hope you won’t remember. its disgusting!
to get results from the unprofessional and manipulative impersonal company
-Keep all correspondence and contact ACCC
-give them 7 days to pay the money and inform them after that time period you will be filling a report

By: tobinator

tobinator — Sat, 04 Jul 2009 11:46:34 +0000

Hey kids,
You get what you pay for.
Do you buy the most effective tech or the cheapest?
I went for a hp, bog ,standard printer – which as a bonus offered a cash back.
what a bonus,until I realised they wanted my bank details.
Gee why not subscribe to a Ugandan Lottery?

By: Ben

Ben — Sat, 04 Jul 2009 05:20:31 +0000

You should try getting spare parts for a HP or compaq notebook / Desktop (that actually work) if it isn’t under their warranty.

I’ve got atleast 20 machines away getting repaired that are just waiting on parts.. up to 3 months. Its bull-shit

By: Blake Thompson

Blake Thompson — Fri, 03 Jul 2009 21:47:11 +0000

They have to wait a certain amount of time though to allow for returns by the stores. Lets say that stores return goods once a month. If you bought a laptop on 1 July and returned it 3 weeks later. You fill out the redemption on 2 July (because you usually only have 2 weeks to get it to them). So now you return your laptop sometime about 20 July. If the store processes their returns once a month on the 15th of the month they won’t return it to HP until 15 august. Allow a week for it to get to the right place and a couple of weeks to approve the return and check everything is there for a valid return etc. You’re now at the end of August for a purchase back on the 1st July. Then give another 2 weeks for the cash back to get processed and you’ve got a reasonable time frame for 75 days.

By: Wobble

Wobble — Fri, 03 Jul 2009 14:37:22 +0000

I bought 3 printers and only got 2 Cashback Vouchers. (3 per person was allowed)

I don’t even know how to chase them up on it.

After the promotion ends, you cannot login to their site to check the status of the Cashbacks.

By: Dhanit Banga

Dhanit Banga — Fri, 03 Jul 2009 07:07:11 +0000

I recently brought a new HP Mini 1109 netbook, it had a cashback of $100. I filled out the online details and send my barcode as a proof of purchase. They approved my cashback and send me an email saying that I shall receive my cashback soon. About a month has passed and I still have not received the cashback. On contacting the contracting agency, they send me a rude stating that I should be more patient and should know that I would receive the cash back in next 75 days…

By: Mark Watkins

Mark Watkins — Fri, 03 Jul 2009 06:43:49 +0000

Took ‘em nearly 4 months to fork over the cashback when I bought my last HP laptop. I’d personally rather a lower price at the shop next time.

The machine only lasted 13 months due to an rather common overheating (nvidia) video fault. Be nice if ACCC would attack HP on that one.

Please be cautious when buying HP products, as customer support is not high on their priority queue.

By: Lucky

Lucky — Fri, 03 Jul 2009 06:25:21 +0000

I don’t know what all the fuss is about i bought a $700 laptop and got $800 back from HP there mistake my bonus………..HA HA HA HA

By: calvinium

calvinium — Fri, 03 Jul 2009 06:16:46 +0000

Thanks for the timely reminder. I’m still waiting for my “Count your Compaq” cash back that they confirmed reception of the paperwork for my HP Mini 1000 back in April. By my calculations, their 75 day waiting period is due to elapse some time next week.