Comments on: Vodafone’s iPhone Visual Voicemail Still Having Problems

By: Andrew pender

Andrew pender — Mon, 29 Jun 2009 03:39:12 +0000

I’ve been trying for over 2 weeks to get my voicemail back. Worked fine initially, then sporadically, now not at all. I can’t get ANY form of message notification to work!

Spent hours on hold to VF, done resets and all the rest, still no luck. My problem was “escalated” by VF a week ago but there seems to be no action.

I administer our corporate plan with VF and can’t wait for renewal time…

By: muldoonfox

muldoonfox — Fri, 26 Jun 2009 07:39:54 +0000

Tried the restore but it didn’t work. Hopefully this will be fixed by somebody soon and they’ll let everyone and Vodafone know! All the best to anyone else trying to get it to work!

By: Jeremy Smart

Jeremy Smart — Thu, 18 Jun 2009 12:38:46 +0000

The restore worked for me! A bit of a hassle, but as long as you back up before you do it (which it did automatically for me), all should be great.

Pay attention, Vodafone. This is the crucial element, and could help a lot of people.

By: Steve Taylor

Steve Taylor — Thu, 11 Jun 2009 09:55:44 +0000

My understanding is: you need to have 3G data access for this to work as indicated by the text’3G’ at top left of screen (where the wifi indicator is when at home)

By: Tim Woodland

Tim Woodland — Wed, 03 Jun 2009 06:59:27 +0000

It seems you are all correct in doing a software restore.
I would have thought doing a network settings reset (Settings, General, Reset, Reset Network Settings) would have been enough. I had been doing this all day, and all day yesterday with no luck. But obviously a software restore does something a bit different because I finally gave up and went through with a restore to find visual voicemail working instantly!
Someone should really let Vodafone know!

By: Jonathon Hayward

Jonathon Hayward — Tue, 02 Jun 2009 14:45:53 +0000

Yup, it seems doing a software restore on the phone forces it to download new carrier settings from Vodafone. I did it on Sunday and got a new voicemail notification straight away, with Visual Voicemail working flawlessly.

Now I’ve just got to put my six pages worth of apps back in the order they used to be in – software restore just put them back randomly :(

By: frustrated_w_VV

frustrated_w_VV — Tue, 02 Jun 2009 13:19:44 +0000

Well I tried last week, VF support could not help and directed me to Apple support. They guided me to restore – still no VisualVoicemail. No further help or follow up.
In our office we must have 30 odd iPhones on corp VF plans and guess what – no one working!
I agree with “mentallyimpared” – VF could have
1) trained their people
2) understood and communicated via their web pages the delay and issues
3) worked with Apple to streamline issue handling
The VV feature has been in all apps versions since 2.0.2 apparently so it is a VF provisioning issue…

By: mentallyimpaired

mentallyimpaired — Tue, 02 Jun 2009 02:35:49 +0000

I hadn’t got it working until yesterday at 4.45pm. I saw advice ranging from ‘restart it regularly’, ‘just wait’ and ‘restore your phone’.

I had restored it on Friday afternoon, and no luck – it’s an over-the-air carrier update I’m told. After restarting it at least 20 times over Sunday, Monday, and on Tuesday – I decided that afternoon to bite the bullet and restore it again. It worked immediately afterwards – not too sure why, but hell – it’s working and I’m happy.

I do think Vodafone could have handled the launch a little better – saying that it would be enabled by ‘mid june’ for all customers rather than the few days they thought it’d take.

In the end, good on them for implementing it – really pleased with having the service and I can understand it’s probably not an easy thing to roll out to existing users.