Telstra’s never had much of a reputation for billing efficiency (it took the better part of this millennium for it to offer single bills to customers), but despite investing billions in the process, it doesn’t seem to be getting any better.
Mitchell Bingemann at Australian IT reports that some Telstra dealers are so frustrated with its current billing system that they’re considering leaving the business altogether, and staff have quit rather than deal with the software. That’s also bad news for customers, as one employee who recently quit explained:
Orders placed in error provisioning to rectify any problems can sometimes take up to three weeks to fix .This often results in the customer being left without a new phone or service.
Billing efficiency is very unlikely to be at the top of your list when it comes to choosing a new phone, but in terms of long-term hassle, it’s definitely something to consider. Got your own experience of billing woe with Telstra or another provider? Share it in the comments.
Telstra billing woes worsen [AustralianIT]