In Joburg South Africa I mercifully head for the Qanats CLub chekc in & avoid the crush in the economy line

International travel is a different story. I was recently on my way back from Europe and was ushered to a shiny new kiosk where I managed to side step the attendant and headed for a real person behind a counter with a counter in front of her. My ticket was great – had all my luggage checked all the way through back home, but I had a flight from Shipol, Heathrow, Hong Kong to Brisbane and I wanted to tweak my seating arrangements and adjust flight times and things in Hong Kong. You can’t do this with a kiosk with multiple hops – so much easier to sort it out at a counter. Even if I didn’t want to change things it’s so much better to double check and confirm things such as luggage transfer and all that with a real person.