Comments on: What Tactics Do You Use To Challenge Bills?

By: Ross

Ross — Thu, 30 Oct 2008 02:24:41 +0000

I agree with the above, but would like to add:

- Note the time and date you start your call.
- Ask for the operators name and position as soon as they answer.
- Ask for a reference number before you hang up.

In general keep one note pad for all your customer service related inquiries.

By: Johnny Coates

Johnny Coates — Mon, 27 Oct 2008 01:09:58 +0000

Hmm.. I suggest you get a lawyer. LOL. just joking. Well, as you have said, documentation really is a lot of help. hmm you could also try the good cop and bad cop routine. Try to be nice to them, then let one of your relatives, or girlfriend, etc. to terrorize them a bit. haha

By: Mitz

Mitz — Sat, 25 Oct 2008 09:26:30 +0000

I think if you do not stand up for yourself you will get ripped off… All the companies try to get money from you. If there is a mistake on your bill they do not ring you up and tell you. You have to find it for yourself.

By: Will

Will — Fri, 24 Oct 2008 01:04:04 +0000

Unlike you Angus, I'm a pretty good negotiator, and I have a few tips to get things fixed on your bills!

I second the be firm, try to stay cheery as long as possible. Be clear and concise, to ensure the operator knows what you want. Ask questions that you might already know the answer to in order to get responses that help your cause.

And finally, if the person says "I'm sorry, I can't help you", it's alright to say "That's unacceptable" and ask to have the call escalated. It's also fine to ask for call/employee reference numbers. Once a matter gets escalated, you usually get what you want, as the person you speak to isn't just a phone-gnome.

By: Nathan

Nathan — Thu, 23 Oct 2008 23:15:16 +0000

Usually I just get my girlfriend onto them….she nasty!!! ha ha….I always find that speaking to them nicely and like you said having documentation handy is always a good thing. We got our power bill last week and it was a big one so called the power company and asked for an extension. This wasnt a problem – I didnt give the person on the other end attitude just asked the question. We have had nasty bills from a plumber before which we ended up having to pay but simply never call on him again – his bad really. He was completely arrogant and ended up hanging up on us ha ha! I find if you be nice, have your facts, somewhat know your rights they will generally come to the party with your request or meet you somewhere close.