Comments on: Untangling Vodafone’s iPhone data charges

By: SidSnot

SidSnot — Sun, 20 Jul 2008 02:28:27 +0000

Here's an email I received from Voda about this:
(BTW the link they supply tells you nothing)
I wonder if they have to stick to what they have stated no I have it in writing from Voda?

Thank you for your email.

If you join Vodafone on an iPhone contract as a personal customer, the $310 credit can be used for calls, TXT and data.

If you join as a Business Customer a limited amount of the $310 credit can be used for data.

For further information please refer to the link below

http://store.vodafone.com.au/iphone

Kind regards

By: Angus Kidman

Angus Kidman — Tue, 15 Jul 2008 09:26:21 +0000

They did get back to me — you can read the response at http://www.lifehacker.com.au/tips/2008/07/15/vodafone_iphone_plans_data_not_included_in_caps_but_noones_sure_why_not.html — but it wasn’t terribly helpful.

By: Ben

Ben — Tue, 15 Jul 2008 09:14:06 +0000

Vodafone's agreement is just a contradiction in itself, and it's starting to annoy the hell out of me.

Let us know what they tell ya's when and if they do get back to you :)

By: Michael

Michael — Mon, 14 Jul 2008 06:54:42 +0000

I wasn't going to purchase an iPhone on Friday, but visited a Vodafone store (Highpoint, Vic) anyway just to have a look...

As an existing Vodafone customer, I was having a friendly chat and clarifying the cost of the iPhone's excess data rate (as I had believed it was 2 cents per Kb). I was pleasantly suprised to be told that it was 12 cents per Mb AND that any excess data charge is offset as part of the monthly Cap credit.

I was initially skeptical, and asked the sales person why this vital piece of information hadn't been communicated more clearly by the Vodafone Marketing team and was told that it was probably because everything had been so rushed and that everything was in a shambles.

On the basis of what was communicated to me about the excess data pricing, I signed-up to the $69 iPhone plan on the spot. I'm certainly not going to be happy if this isn't the case...

By: Angus Kidman

Angus Kidman — Mon, 14 Jul 2008 06:26:37 +0000

Vodadone have promised to “get back to me shortly”. Not exactly holding my breath.

By: David

David — Mon, 14 Jul 2008 04:02:14 +0000

This situation is a joke. I don't even think Vodafone know what their terms and conditions are, obviously their stores have no clue. What Adrian was told above is in complete contrast to what I got told @ Vodafone on Saturday.

If you can use your unused call credits to pay excess data charges I'll be at the nearest Vodafone store in the next 10 minutes to sign up. Otherwise I'll probably end up at Optus once they get stock.

Any update from Vodafone head office Angus?

By: Adrian

Adrian — Mon, 14 Jul 2008 03:38:16 +0000

I had it explained to me in store that data over the 500mb allowance comes out of your unused cap on the personal plans but on the business plans it is billed separately and does not eat away at your unused call/txt cap.

By: Felix

Felix — Mon, 14 Jul 2008 02:27:18 +0000

Where has the $29 jumbo cap plan gone? Has there been any explanation for this?

By: Angus Kidman

Angus Kidman — Sun, 13 Jul 2008 23:43:33 +0000

Be interesting to see if Vodafone also back this up with a link on their site when they get back to me. Everything I’ve seen in their T&Cs blocks Vodafone live!, but not data as such. (But it might be buried in yet another T&C document, of course.)

By: Jason

Jason — Sun, 13 Jul 2008 23:10:55 +0000

The problem is that when I visited the store on Saturday, the assistant was able to show me a document on their web site that explicity states that data over your allowance cannot be paid for out of your included cap credits.

Which pretty much killed the sale for me. Otherwise, I'd be a proud owner right now.